At Bosewana Online Store , customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Eligibility for Refunds
Time Frame: Refund requests must be submitted within [number of days, e.g., 14 or 30 days] of receiving the product.
Condition: To qualify for a refund, items must:
Be unused and in the same condition you received them.
Include the original packaging and receipt/proof of purchase.
Non-Refundable Items
Certain types of goods, such as [list examples like perishable goods, custom-made items, sale items, etc.], cannot be refunded.
Digital products that have been downloaded are not eligible for refunds.
How to Request a Refund
To initiate a refund:
Email us at [your email address] with the subject line “Refund Request.”
Provide your order number, receipt, and a brief explanation of the issue.
Our team will review your request and provide instructions for returning the product, if applicable.
Return Shipping
Customers are responsible for the cost of return shipping, unless the product is defective or the return is due to our error.
We recommend using a trackable shipping method to ensure the product is returned safely.
Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and automatically applied to your original method of payment within [time frame, e.g., 5-7 business days].
Exchanges
If you received a defective or damaged item, please contact us for an exchange instead of a refund.
If you have any questions about our refund policy, please don’t hesitate to contact us at [your email or phone number].
Need help?
Contact us at [email protected] for questions related to refunds and returns.